Programme Manager, Business Operations, Professional Services ONLY

Programme Manager, Business Outcomes, Programme Governance, Business Change, Operational Programme Manager, Professional Services, LLP, Partnership Firm, Part Remote

Programme Manager / Operations Programme Manager within Business Outcomes (from a Professional Services / Partnership Firm background) is required to work for a large and growing Professional Services business based in Central London. This will be 3 days in the office per week and 2 days from home.

First and foremost, you HAVE to come from a Professional Services background – Legal, Accountancy, or Consultancy ONLY.

Also, we DON’T want an IT Programme Manager but we do want someone with a blend of Operations and IT within Programme Management. Historical skills of managing a large portfolio of projects and programmes, spinning lots of plates and proven battle scars where you have faced off to difficult stakeholders would certainly be welcomed. The business loves pragmatic individuals and, as there will be heavy Governance working in this highly regulated environment, we need you to have a strong background in Governance too.

You will need to ‘storyboard’ your experience both in your CV and at potential interview. The key interest will be ‘business outcomes’. “What impact did the programme (that you were in charge of) have on the overall business. This will be all about the influence YOU had, what YOU brought to the table, what YOU were responsible for, what things looked like when you walked in and what it looked like at the end…

Read on for more details…

Key Responsibilities

• Plan and Design ‘outcome focused’ programmes from disparate content and stakeholders that enables key projects to be initiated and actively managed

• Working with key stakeholders to understand inflight and emerging changes

• The day to day management of key programmes being the ‘voice of the business’ into them

• Monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely corrective action

• Deliver key activities

• Enabling programme Sponsors to focus on setting direction, providing SME input, building advocacy and removing blockers

• Operating within and assist in maturing the Change Minimum Standards

• Understanding the inflight and upcoming changes in key business area(s)

• Day to day management of the programme(s)

• Being the voice of business into the programme(s)

• Plan and design ‘outcome focused’ programmes, monitoring progress against agreed parameters, identifying key risks, resolving issues and initiating timely corrective action

• Define the programme's governance framework (including 'hooking' into portfolio governance)

• Seek Innovative solutions to complete complex challenges

• Leverage stakeholder relationships to deliver superior results

• Lead large scale or complex projects / programmes

Key Skills / Knowledge Required:

• Professional Services experience – this is not negotiable unfortunately. You will need to have exposure to a Partnership style firm, knowing how it is structured etc

• Extensive experience of change delivery approaches (e.g. Waterfall, Agile)

• OKR/Benefits tracking

• Developing and embedding ‘right-sized’ change delivery and governance (aligned to portfolio and programme governance) to suit the project and stakeholder needs

• Service management concepts and frameworks an advantage (e.g. ITIL)

• Organisational governance structures and associated relationships

• Understanding the content of current and emerging portfolio of change and how it adds value

• Understanding the corporate vision and strategy and the wider industry

• Corporate processes and procedures (e.g. Governance, Finance, HR, minimum standards) and associated language / culture

• Identifying and monitoring and developing appropriate remedial plans for key project performance (KPIs) and risk (KRIs) metrics

This is a great opportunity and salary is dependent upon experience. Apply now for more details