Project Manager - IT / MSP

Job Title: Project Manager

Location: Manchester

Salary: Competitive

Job Type: Permanent, Full Time

Are you an experienced Project Manager who thrives on bringing structure, pace and control to complex technical projects?

We're looking for a confident, commercially aware Project Manager to join Netteam tX, taking ownership of the successful delivery of customer IT projects from initial handover through to completion. This is a hands-on, customer-facing role where you'll manage larger and more complex projects yourself, while also helping us drive consistency, visibility and strong project management across our wider portfolio.

You'll take end-to-end ownership of technical customer projects, ensuring they are properly scoped, planned, resourced and commercially controlled before and throughout delivery.

Day to day, you'll:

• Manage complex technical projects from sales handover and mobilisation through to delivery, customer acceptance, handover and closure.
• Build and maintain clear project plans, actions, risks, dependencies, milestones and target dates.
• Coordinate technical engineers, internal teams, customers and third-party suppliers.
• Own customer communication throughout the project lifecycle, ensuring expectations are clear and issues are addressed early.
• Manage project budgets, sold versus actual hours, margin, forecasting, change control and billing readiness.
• Identify projects that are at risk of delay, overspend or scope creep and put clear recovery plans in place.
• Ensure additional or out-of-scope work is properly assessed, documented, priced and approved.
• Work closely with Sales and Pre-Sales to ensure projects entering delivery have a clear scope, appropriate technical design and validated customer prerequisites.
• Support effective resource and capacity planning across Professional Services.
• Maintain accurate and up-to-date project information within our PSA platform.
• Provide clear project and portfolio reporting, highlighting risks, resource constraints, financial exposure and decisions required.
• Help continually improve our project processes, governance, reporting and customer handovers.

Our projects encompass a broad variety of technologies and customer requirements, including Microsoft 365 and Azure, cloud and server migrations, networking, firewalls, switching and Wi-Fi, cybersecurity, backup and disaster recovery, telephony, customer onboarding, office moves, hardware refreshes and new-site deployments. We also deliver technology projects within the hospitality sector, including hotel-system upgrades, migrations and integrations.

About you:

You'll already have strong project management experience, ideally gained within an IT Managed Service Provider (MSP) or similarly fast-paced technology environment.

You'll be comfortable managing multiple projects and competing priorities at the same time, but equally willing to get into the detail when a particular project needs your attention.

We'd particularly like to hear from you if you have:

• Proven experience managing customer-facing IT or technology projects.
• Experience working within an MSP or fast-moving IT services environment.
• Strong customer and stakeholder management skills.
• Confidence managing escalations and challenging conversations.
• Commercial awareness and experience managing project budgets, hours, margin and scope changes.
• A disciplined approach to project planning, risk management, dependencies and governance.
• The ability to coordinate technical resources without needing to be the technical expert yourself.
• The confidence to challenge incomplete information or unclear scope before delivery begins.
• Strong organisation skills and the ability to keep control across multiple concurrent projects.

Experience using Autotask PSA or a similar MSP PSA platform would be particularly valuable. Project management qualifications such as PRINCE2, APM, AgilePM or PMP would be advantageous, although practical experience delivering successfully within an MSP environment is more important to us.

You don't need to be an engineer. What matters is that you understand technology well enough to ask the right questions, recognise risks and bring together the right technical people to deliver the solution.

You'll be someone who remains calm when projects become difficult, communicates clearly with customers, spots problems before they become major issues and is comfortable taking ownership rather than simply reporting that something has gone wrong. You'll combine attention to detail with commercial awareness and be confident balancing customer commitments, resource availability, deadlines and project profitability. Most importantly, you'll share our belief that great project management means clear ownership, realistic plans, controlled scope and transparent customer communication.

If you're an experienced IT Project Manager looking for a role where you can genuinely influence how projects are delivered, improve the customer experience and make an impact across a busy MSP environment, we'd love to hear from you.

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Project Manager, Project Coordinator, IT Project Coordinator, IT Project Controller, Technical Project Manager, IT Manager, IT Business Project Manager, Technology Project Manager, Technical Project Manager, Software Project Manager will also be considered for this role.