Project Manager - Recovery Services

New Start is looking for an experienced and enthusiastic Project Manager – Recovery Services to manage our Harmony Project, part of New Start’s Recovery Services. Harmony provides abstinence-based supported accommodation across dispersed properties in Liverpool, helping adults sustain their recovery and build towards independent living. The role involves managing a dedicated team of Support Practitioners who work with residents to maintain abstinence, improve wellbeing and develop the skills needed to manage a home. Support is based on a person-centred, trauma-informed approach, recognising residents’ strengths, goals and lived experience. The project supports people to build positive community connections, prevent relapse and progress towards suitable, settled accommodation.

The position is based in Liverpool on a full-time, permanent basis, working 37.5 hours per week Mon-Fri, 9am – 5pm. In return you will receive a competitive salary of £32493 per annum.

About the role

The Project Manager will have an excellent understanding of addiction, recovery, homelessness and the complexities of multiple disadvantage. Overseeing the team of Support Practitioners, you will promote a consistent approach to abstinence-based support, relapse prevention and tenancy sustainment. You will ensure residents receive practical support with budgeting, benefits, daily living skills and move-on planning, alongside support to access treatment and community recovery networks. The role requires effective oversight of a dispersed service, with a strong focus on safeguarding, lone working, accurate records and positive outcomes for residents.

The service works closely with Step Down and other recovery services, housing providers, substance misuse services, mental and physical health teams, and criminal justice partners to support coordinated referrals, transitions and ongoing recovery.

What we have to offer

A competitive Salary - £32493

A contributory pension scheme

22 days annual leave rising by 1 day per year up to a maximum of 30 days

A range of learning and development opportunities up to and including level 5

Monthly group reflective practice sessions

Complimentary Medicash enrolment upon successful completion of probation

Responsibilities as our Project Manager will include:

• Managing, motivating, supporting and developing the staff team, leading by example to deliver an excellent service

• Overseeing staff caseloads, professional recording and task completion via the IMS system

• Monitoring service outcomes, quality and performance in line with contractual requirements

• Ensuring effective risk assessments, support plans, safeguarding and responses to relapse

• Promoting staff and resident safety across dispersed properties, including safe lone working

• Overseeing property standards, health and safety checks, repairs and compliance across the service

• Coordinating staff cover and workloads to maintain consistent support

• Participating in the services on-call / out-of-hours rota one week per month

• Ensuring incidents are recorded, reported and reviewed, with learning shared across the team

• Overseeing referrals, assessments and planned transitions into and out of the service

• Supporting tenancy sustainment, rent arrears management and planned move-on, working with housing partners and neighbours to resolve concerns

What we’re looking for in our ideal Project Manager:

• A minimum of 2 years’ management / supervisory experience in a similar setting (Essential)

• NVQ Level 3 or above in Health & Social Care (Essential)

• NVQ Level 5 in Leadership and Management or equivalent, or currently working towards completion (Essential)

• Demonstrable experience of effectively managing, leading, motivating and developing staff (Essential)

• A minimum of 3 years’ experience in a similar role supporting adults in recovery, supported housing, floating support / outreach or a residential setting (Essential)

• Experience of casework, risk assessment and support planning (Essential)

• Driver with access to own vehicle (Essential)

• Experience of the IMS system, MainStay system or a similar case management platform (Desirable)

• Knowledge and experience of the Property Pool Plus system (Essential)

• Knowledge and experience of abstinence-based recovery and relapse prevention (Essential)

• Understanding of barriers faced by people in recovery and those experiencing homelessness (Essential)

• Experience of supporting people with substance misuse histories, mental health needs and multiple disadvantage (Essential)

• Experience of managing supported accommodation or dispersed housing services (Essential)

• Knowledge of tenancy sustainment, benefits, rent arrears and move-on pathways

• Knowledge of health and safety in supported accommodation and safe lone working

• Knowledge of safeguarding procedures and legislation within statutory and non-statutory services

• Previous experience of multi-agency working

If you believe you are the right candidate for the role as our Project Manager, then please click ‘apply’ now! We’d love to hear from you.

This post is subject to enhanced DBS criminal record disclosure and subscription with the DBS Update Service