Public Complaints & Service Improvement Officer

Herefordshire Council is seeking a motivated Complaints Officer to join the Governance and Law Team in the Corporate Services Directorate. You will be the key contact for the public, handling complaints, information requests and feedback with professionalism and fairness.

You will work with service managers, elected members and partners to ensure timely responses and drive service improvements. Responsibilities include recording and monitoring feedback, conducting investigations, and developing

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