Quality Assurance Officer – Bangor

Job Title

Quality Assurance Officer

Location

Bangor, Northern Ireland

Job Type

Full‑time, Permanent Contract (no zero‑hours)

Hours

39 hours per week

Annual Leave

5.6 weeks Pro‑Rata

Key Responsibilities

• Ensure a high standard of service is being delivered and all statutory requirements are met.
• Report any client care issues relating to health and safety and assist with resolution.
• Provide care to clients when required.
• Train and develop staff, including supporting new staff to complete probation and encouraging career development.
• Liaise with clients and families and attend client reviews as required.
• Monitor the required standard of care being delivered in the community.
• Perform rotational on‑call duty when the office is closed, including bank holidays.
• Complete records to the required standard.
• Cover office duties when required.
• Attend weekly update meetings with the Co‑ordinator.
• Comply with company policies, procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of current domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver’s licence and access to an insured car for business use.
• Mobile phone.
• Must live within 10 miles of Head Office for on‑call obligations.
• NISCC registered.
• Availability during business hours (approx. 7 am‑11 pm).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory experience.
• ICT proficiency.

Benefits

• £400 joining bonus – paid after 3 months.
• Hourly rate £15.13.
• Generous weekday and weekend on‑call rate.
• Enhanced bank holiday rate.
• Mileage allowance (30 p per mile).
• Free tunic supplied.
• Company pension.
• Access to Employee Mental Health Support Line.
• Paid and ongoing comprehensive training.
• Further education opportunities.
• Mobile phone provided for work purposes.
• Career progression opportunities.
• Strong support from management.

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Optimum Care is an Equal Opportunities Employer. Mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandatory mandatory mandatory mandatory mandating mandatory mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory mandatory mandating mandatory Mandate. The Company operates a No Smoking Policy.

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