Quality Assurance Officer - Care Home

As a Quality Assurance Officer at Halton Borough Council, you will support the commissioning, development and management of Adult Social Care and Voluntary Sector contracts to ensure services deliver high-quality, cost-effective and person-centred care.

You will monitor and improve the performance of commissioned care providers, ensuring compliance with contractual requirements, regulatory standards and Council expectations. Working closely with providers, service users, carers, stakeholders and partner agencies, you will promote continuous improvement across Adult Social Care services in Halton.

Key Responsibilities

Monitor and evaluate commissioned care and support services against contractual standards, quality requirements and performance indicators.

Undertake planned and unannounced monitoring visits, spot checks and provider performance meetings, including occasional out-of-hours work.

Develop and review contract monitoring systems, quality assurance processes and improvement action plans.

Investigate complaints, safeguarding concerns and contractual breaches, working with regulatory bodies and relevant Council departments.

Support the development, review and management of contracts, service specifications and Service Level Agreements.

Analyse performance data, legislation and national and local developments to inform commissioning decisions and service improvements.

Work with commissioners and senior managers on contract negotiations, funding arrangements, annual uplifts and tendering processes.

Prepare monitoring reports, recommendations and performance updates for the Quality Assurance Manager and senior management.

Engage with service users, carers, providers and stakeholders to ensure services meet the needs of Halton residents.

Support service development projects, external funding opportunities and the effective management of commissioned services.

Supervise team members and contribute to the wider development and delivery of Halton Borough Council's Adult Social Care priorities.

The postholder will also undertake other duties appropriate to the level and responsibilities of the role

Qualifications, Knowledge, Skills and Experience

Applicants must have a minimum of five GCSEs or equivalent, alongside the following:

Experience in commissioning, contracting and project management, ideally within Adult Social Care, Health or Supporting People services.

Proven experience in contract management, performance monitoring and evaluating services against agreed quality standards and performance indicators.

Experience of developing service specifications, monitoring quality standards and managing provider performance.

Strong report-writing skills, including analysing information and presenting findings and recommendations to managers and senior stakeholders.

Experience in staff supervision, line management and team leadership.

Good knowledge of commissioning processes, contract procedures and the Adult Social Care market.

Excellent written and verbal communication, negotiation and interpersonal skills.

Strong IT and analytical skills, with the ability to interpret performance data and produce accurate reports.

Ability to work collaboratively with providers, service users, carers, stakeholders and partner agencies.

Ability to work independently, exercise professional judgement, manage competing priorities and adapt to changing demands.

A commitment to improving the quality, value for money and outcomes of Adult Social Care services for residents of Halton.

Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates