Quality Assurance Specialist – CX & Compliance

Osborne Appointments is seeking a detail-oriented Quality Assurance Executive in Northampton. You will monitor customer interactions, assess compliance with policies, and provide constructive feedback to drive service quality and operational standards.

The role emphasizes quality reviews across calls, emails, and chats, with opportunities to influence improvements and reporting. A degree is preferred, and a 5-15% annual bonus is typical on top of £26,000–£28,000 salary.

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