Rate Account Manager

SF Recruitment are working with a global business based in Birmingham City Centre who are looking to recruit a Rate Account Manager to join their growing team. This role sits within their corporate Birmingham City Centre offices with hybrid working available, and the role has opportunities for progression.

Salary: £30,000 - £40,000 Working pattern: full time hybrid 3 days from the office, 2 from home

Job Purpose

To provide a comprehensive Rate Account Management role within the Rating Team and to contribute in the success of the Department.

Main Responsibilities

• Managing, maintaining and updating the rate account portfolio of assigned client or clients
• Responsible for maintaining the Rating System (CRS) for assigned client or clients
• Checking, calculating, querying and authorising Business Rate, Council Tax and BID demands
• Recording, allocating and ensuring refunds are received and banked in accordance with RICS regulations
• Liaising with Billing Authorities, Surveyors and Clients regarding lettings, assignments, surrenders, vacations, RV changes, splits or mergers and ensuring that CRS reflects these changes
• Dealing with Summons, Liability Orders and Civil Enforcement Agents
• Assisting the Team Manager with general responsibilities when required
• To manage the clients service level agreements, expectations and provide an efficient and well-rounded service.
• Work as a client contact, providing advice, support, reporting function and attending client meetings.
• Carrying out any other reasonable management requests including answering phones and general office duties if required
• To be aware of and comply with company and statutory requirements regarding health and safety, fire and hygiene

Key skills

• Excellent interpersonal and communication skills both written and verbal
• A professional and flexible approach to workload
• Must be a team player with a positive and helpful attitude towards work colleagues
• Must be able to work on own initiative
• Eager to learn and develop skills
• Competent in Microsoft Excel and Word