Reach & Respond Relief Responder

Reach & Respond Relief Responder

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Do you want a role where every shift makes a genuine difference to someone's life?

As a relief responder within our Reach & Respond team, you'll provide emergency response and practical support to customers across our communities, helping them remain safe, secure and independent in their own homes. You'll attend emergency call-outs, assist customers following falls using specialist equipment, provide first aid where required, install and test telecare equipment, and ensure accurate records are maintained. This is a rewarding role that combines compassion, problem-solving and the opportunity to support people when they need it most.

We're looking for a caring, reliable and customer-focused individual who can remain calm under pressure and respond confidently in emergency situations. You'll have excellent communication and listening skills, a person-centred approach and the ability to work independently while being part of a wider team. An understanding of safeguarding, confidentiality and supporting vulnerable customers is essential. You'll also need a full driving licence and access to a roadworthy vehicle insured for business use. Experience within a care, support or social care environment would be beneficial but is not essential.

Reach & Respond is Beyond Housing's technology-enabled care service, delivering emergency response, telecare and wellbeing support that helps customers live independently for longer. Our dedicated team provides a 24-hour service, responding to customer needs with professionalism, compassion and care. By joining the team, you'll become part of a supportive and collaborative service that is committed to improving lives every day.

Closing date for applications is Sunday 18 October 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy