Receptionist

We are currently seeking a Temporary Receptionist for a Substance Misuse Service located in Reading. This will be an initial One Month Contract. Monday to Friday - 09:00 - 17:00 Key Activities:

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
• Providing basic advice and information on the service offer.
• Contribute to managing an effective appointment system, liaising with keyworkers.
• Checking appointments on the information system and book future appointment for service users
• Take messages for staff and update case management contacts where appropriate
• Support the team in managing/booking appointments via the electronic diary system
• Maintain accurate records of all contacts on our case management systems
• Assist with admin, record-keeping and communication within the wider admin team.
• Take accurate meeting minutes for staff meetings as necessary. A Basic DBS will be Required