Referral & Assessment Officer

SW16, London (Hybrid) £30,000 - £34,000 per annum Permanent Full Time

We are seeking an experienced Referral & Assessment Officer to join a specialist housing support service operating across London.

The successful candidate will play a vital role in assessing referrals from Local Authorities and ensuring residents receive appropriate accommodation and support services based on their individual needs and circumstances.

The Role

As a Referral & Assessment Officer, you will:

• Receive and review referrals from Local Authority partners.
• Carry out assessments to identify support and risk levels.
• Determine suitability for accommodation and support services.
• Complete initial assessments and support plans for new residents.
• Conduct six-month reassessments and ongoing reviews.
• Manage a varied caseload and maintain accurate records.
• Liaise with internal teams and external agencies to support successful outcomes.
• Deliver most assessments remotely via Microsoft Teams, with face-to-face visits undertaken where necessary.

The service supports residents with predominantly low to medium support needs across a number of London boroughs including Harrow, Ealing, Croydon and North West London.

About You

To be considered, you should have:

• Experience within social housing, supported housing, homelessness or housing-related support.
• Experience carrying out needs assessments and support planning.
• A strong understanding of risk assessment and resident support.
• Experience managing a caseload effectively.
• Excellent communication, organisational and administrative skills.
• The ability to travel across London when required.
• Enhanced DBS clearance or willingness to obtain one.

A driving licence is not essential as public transport can be used for resident visits.

What's on Offer?

• £30,000 - £34,000 salary
• Hybrid working with approximately 3 days per week on site.
• Flexible travel arrangements with expenses covered.
• Supportive London-based leadership team.
• Opportunity to make a real difference to residents accessing housing support services.
• Stable permanent position with long-term career prospects.

If you're passionate about helping people sustain tenancies and access the support they need, we'd love to hear from you.