Refugee Resettlement Officer

Are you passionate about supporting vulnerable people to rebuild their lives and thrive within their communities? This rewarding role supports individuals and families arriving in the UK through Government resettlement and relocation schemes, helping them access services, secure housing, live independently and successfully integrate into the local community. Working as part of our Resettlement Team, you will play a key role in delivering person-centred support, promoting community cohesion and developing strong partnerships with statutory agencies, landlords, community groups and local residents.

Key Responsibilities

You will be responsible for providing practical support, guidance and advocacy to refugees and other resettled groups, along with:

• Developing and delivering holistic support plans and risk assessments.
• Promoting integration and community cohesion.
• Conducting welfare visits and safeguarding checks, making referrals where appropriate.
• Supporting clients to access welfare benefits, healthcare, education, employment and specialist services.
• Working with landlords, housing providers and internal housing teams to secure suitable accommodation.
• Coordinating property inspections and help resolve housing-related issues.

Requirements

We are looking for someone who is committed to supporting vulnerable people and enjoys working in partnership with a wide range of organisations and communities. It is essential that you have experience of supporting vulnerable individuals and engaging with local communities, as well as having:

• Strong ICT skills, including Microsoft Word, Excel and Outlook.
• Experience maintaining records, case files and spreadsheets.
• Knowledge of the UK welfare and benefits system.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• The ability to work independently and as part of a team.
• The ability to prioritise competing demands and meet deadlines.
• A flexible, resilient and customer-focused approach.
• A full driving licence and access to a vehicle for work purposes (Essential Car User).

Hybrid Working

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.

Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

Benefits

• excellent salary linked pension scheme
• generous annual leave with flexi time
• free life insurance
• supportive relocation package
• opportunities for training and development

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Local Government Reorganisation proposals have been announced on the 16 July 2026 and Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide.

We welcome applications form the Armed Forces Community

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