Remote Care Coordinator

About the Role

Our client is looking for an organised and empathetic Remote Care Coordinator to join their virtual team, supporting individuals across the UK. In this fully remote position, you will be the primary point of contact for service users, their families, and support networks, ensuring seamless delivery of personalised care plans. You will leverage technology to manage schedules, coordinate services, and maintain clear communication channels, playing a crucial role in enhancing the quality of life for our clients from the comfort of your own home. This is an excellent opportunity for a motivated individual with strong administrative and communication skills to excel in a flexible, home-based role within the growing social care sector.

Key Responsibilities

• Coordinate and schedule a variety of support services, ensuring timely and efficient delivery based on individual care needs assessments.
• Act as the main point of contact for service users, their families, and external agencies, addressing queries and resolving issues promptly and professionally.
• Maintain accurate and up-to-date electronic records of all communications, service provision, and client progress.
• Liaise effectively with care staff to provide clear instructions, gather feedback, and address any challenges they encounter.
• Assist in the development and regular review of personalised care plans, ensuring they remain relevant and effective.
• Monitor service delivery KPIs and report on performance metrics to management, identifying areas for improvement.

Requirements

• Proven experience in a coordination, administrative, or customer service role, preferably within the care sector.
• Excellent organisational and time-management skills, with the ability to multitask effectively in a remote setting.
• Strong IT proficiency, including experience with scheduling software, CRM systems, and Microsoft Office Suite.
• Exceptional written and verbal communication skills, with a patient and empathetic approach.
• Ability to work independently, demonstrate initiative, and maintain a high level of professionalism remotely.
• A dedicated home office space with reliable internet connectivity is required.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working arrangement, offering excellent work-life balance.
• Comprehensive training and ongoing professional development opportunities.
• Generous annual leave allowance.
• Pension scheme available.
• A supportive and collaborative virtual team environment.