Remote Claims Handler - Motor Insurance

About the Role

Our client is looking for dedicated and customer-focused Remote Claims Handlers to join their growing motor insurance team, working entirely from home. In this vital role, you will manage motor insurance claims efficiently and empathetically, guiding policyholders through the claims process from initial notification to settlement. You will be responsible for accurately assessing claims, processing payments, and ensuring a high level of customer satisfaction, all within a supportive virtual environment. This is a fantastic opportunity to build a career in insurance, offering the flexibility and convenience of a fully remote position based in or around Edinburgh .

Key Responsibilities

• Handle a portfolio of motor insurance claims, from first notification of loss (FNOL) through to settlement.
• Assess claim validity, determine liability, and calculate settlement amounts in line with policy terms.
• Communicate clearly and empathetically with policyholders, third parties, and repairers throughout the claims lifecycle.
• Gather and verify necessary documentation, such as police reports and repair estimates.
• Process payments accurately and efficiently using internal systems.
• Identify potential fraudulent claims and escalate them to the appropriate team.

Requirements

• Previous experience in handling insurance claims, particularly motor, is advantageous.
• Excellent communication and customer service skills, with a patient and empathetic approach.
• Strong organizational skills and the ability to manage a caseload effectively.
• Proficiency with computer systems and claims management software.
• Ability to work independently and manage your own workload in a remote setting.

Benefits

• Competitive salary commensurate with experience.
• Fully remote working opportunity, providing significant flexibility.
• Comprehensive training program to enhance your claims handling skills.
• Company-provided equipment and IT support.
• Opportunities for career progression within a supportive insurance provider.