Remote Cleaning Operations Coordinator

About the Role

Our client is revolutionizing the cleaning industry and is seeking an organized and proactive Remote Cleaning Operations Coordinator to manage and streamline cleaning services from anywhere in the UK. This role is pivotal in ensuring that our remote cleaning teams operate efficiently and maintain our high standards. You will be the central point of contact for coordinating schedules, managing client communications, and ensuring quality control across a distributed network of cleaning professionals, all while working from a remote setup. The ideal candidate is a self-starter, highly organized, and adept at using digital tools to manage operations, contributing to a forward-thinking, flexible work environment.

Key Responsibilities

• Coordinate the scheduling and dispatching of cleaning teams to various client locations across the UK.
• Serve as the primary point of contact for remote cleaning staff, addressing queries and providing support.
• Utilize scheduling software and digital platforms to track team progress and manage assignments effectively.
• Monitor client feedback and service quality, implementing improvements as necessary.
• Maintain accurate records of services provided, staff performance, and operational costs.
• Collaborate with the sales and customer service teams to ensure seamless client onboarding and satisfaction.

Requirements

• Proven experience in operations coordination, logistics, or a similar management role, preferably in a service industry.
• Excellent organizational and time-management skills with the ability to multitask.
• Proficiency in using digital tools, scheduling software, and communication platforms.
• Strong problem-solving abilities and a proactive approach to operational challenges.
• Excellent communication skills, both written and verbal, for effective remote team management.

Benefits

• Competitive salary with the flexibility of remote work.
• Opportunity to shape and improve cleaning operations for a growing company.
• Provision of necessary technological equipment to perform your role.
• Comprehensive benefits package including health and pension schemes.
• A dynamic and innovative work culture that embraces remote collaboration.