Remote Community Support Advisor

About the Role

Our client is seeking a proactive and empathetic Remote Community Support Advisor to provide vital assistance to residents in the Oxford area, operating entirely from a home-based role. This position focuses on connecting individuals with local community services, support networks, and resources tailored to their needs. You will act as a key point of contact, offering guidance and information via digital channels, and helping to improve the well-being and social inclusion of residents. This fully remote role in Oxfordshire is ideal for someone who is passionate about community support and excels in a virtual working environment.

Key Responsibilities

• Respond to community member inquiries via phone, email, and online chat platforms.
• Provide information and guidance on accessing local support services, benefits, and community programs.
• Assist individuals in navigating complex systems and overcoming barriers to support.
• Maintain an up-to-date database of local resources and services.
• Document client interactions and outcomes accurately in the CRM system.
• Collaborate with partner organisations to ensure comprehensive support for community members.

Requirements

• Experience in community work, social care, customer support, or a related field.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency in using digital communication tools, databases, and CRM systems.
• Strong organisational skills and the ability to manage multiple inquiries simultaneously.
• A compassionate and client-centred approach to support delivery.
• Ability to work independently and effectively manage workload in a remote setting.

Benefits

• Competitive annual salary.
• Fully remote working position with flexible hours.
• Comprehensive training and ongoing professional development.
• Pension scheme contribution.
• A rewarding role making a direct positive impact on the Oxford community.