Remote Community Support Coordinator

About the Role

Our client is seeking an organised and empathetic Remote Community Support Coordinator to manage and deliver crucial support services from a distance. This role is pivotal in connecting individuals within the community to essential resources, information, and support networks. You will operate entirely from a remote setting, utilising digital tools and communication platforms to engage with clients, stakeholders, and partner organisations across Newcastle upon Tyne and beyond. This is a fantastic opportunity for an individual passionate about social impact who thrives in an independent, flexible work environment and possesses excellent digital literacy and communication skills to coordinate care effectively.

Key Responsibilities

• Coordinate and facilitate access to community resources, benefits, and support services for clients via remote channels.
• Conduct remote needs assessments and develop personalised support plans tailored to individual client circumstances.
• Liaise with external agencies, charities, and healthcare providers to establish and maintain referral pathways.
• Maintain accurate and confidential client records using dedicated case management software.
• Provide emotional support and guidance to clients, empowering them to overcome challenges.
• Organise and promote virtual community events and support groups to foster engagement.

Requirements

• Proven experience in social work, community support, or a related field.
• Excellent IT proficiency, including experience with video conferencing, CRM systems, and online collaboration tools.
• Strong understanding of social welfare systems and available community resources.
• Exceptional written and verbal communication skills, with the ability to connect with diverse client groups remotely.
• Demonstrated ability to manage caseloads effectively and work autonomously.
• Commitment to maintaining client confidentiality and data protection.

Benefits

• Competitive remote salary and performance-based incentives.
• Flexible working hours and the ability to work from home.
• Professional development opportunities and training grants.
• Generous annual leave allowance.
• Access to digital wellness resources and support.
• Contribution to home office setup costs.