Remote Community Support Coordinator

About the Role

Our client is seeking an organised and motivated Remote Community Support Coordinator to join their expanding team. In this fully remote role, you will be instrumental in facilitating vital support services to individuals within various communities, utilising digital tools and platforms to connect clients with necessary resources. You will act as a key point of contact, providing guidance, information, and support to help individuals navigate challenges and improve their quality of life, irrespective of their geographical location. This is an exceptional opportunity for a proactive individual passionate about community welfare and adept at managing responsibilities from a remote setting, contributing to a supportive and inclusive service network.

Key Responsibilities

• Coordinate and facilitate the delivery of community support services via digital channels (phone, email, video conferencing).
• Assess client needs and connect them with appropriate resources, programmes, and support networks.
• Provide information, advice, and guidance to clients on a range of issues, maintaining clear and empathetic communication.
• Maintain accurate and confidential client records and ensure all activities are logged in the CRM system.
• Liaise with partner organisations and service providers to ensure seamless referral processes and collaborative support.
• Contribute to the development and improvement of remote support strategies and resources.

Requirements

• Proven experience in a support, coordination, or client-facing role, preferably within the community or social care sector.
• Excellent communication, active listening, and interpersonal skills, essential for remote engagement.
• Proficiency in using digital communication tools, CRM systems, and standard office software.
• Strong organisational skills and the ability to manage multiple tasks and priorities effectively from home.
• A proactive and empathetic approach to supporting diverse client groups.
• Ability to work autonomously and maintain a high level of self-discipline in a remote work environment.

Benefits

• Competitive salary and benefits package.
• Full remote working flexibility, allowing you to work from anywhere.
• Opportunities for professional growth and skill development in digital support services.
• A supportive and collaborative virtual team environment.
• The chance to make a significant positive impact on communities nationwide through innovative remote support solutions.