Remote Contact Centre Operations Leader

Capita is recruiting for a senior Contact Centre operations leader to design, mobilise and oversee end-to-end operating models across voice, email, chat, and automated journeys. You will work with technical and operational teams to ensure seamless service delivery and readiness for go-live.

The role focuses on stabilising new or transitioning services, defining performance metrics, and driving continuous improvement post-launch, with a strong emphasis on customer experience and efficiency.

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