Remote Contact Centre Operations Leader

Swoop Recruitment is seeking a Contact Centre Operations Manager to lead an inbound customer contact operation in the UK, with responsibility for ~30 FTE across telephone and live chat. You will shape the customer experience, drive service levels and performance, and partner with the COO on strategy and improvements.

The role demands hands-on leadership, a track record of coaching teams, and a passion for continuous improvement in customer journeys and processes.

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