Remote Contact Centre Ops Lead - 30-Seat Team, Impactful

Swoop Recruitment is recruiting a Contact Centre Operations Manager for a remote UK role. You will lead an inbound customer contact operation and manage a circa 30 FTE team across telephone and live chat to deliver exceptional service.

You will drive omnichannel customer journeys, coach leaders, and partner with the COO to shape operations and performance improvements. A hands-on leadership style is essential.

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