Open roleExternal
Remote Contact Centre Ops Leader | Customer Experience
- normanton on trent, england, United Kingdom
- Permanent·Remote
- Full time
- £45 - £55 Per Hour
Job Description
Swoop Recruitment is partnering with a forward-thinking, customer-focused business to appoint a Contact Centre Operations Manager to lead its inbound customer contact operation.
The role is UK-based, remote, full-time and reports to the COO, overseeing an inbound team of around 30 FTE across telephone and live chat. You will shape the customer journey and drive performance improvements.
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