Open roleExternal
Remote Customer Service Representative - Tier 2
- bristol, south west england, BS1 4AG, United Kingdom
- Full time
- Remote
- £31,000 - £31,000 Per Annum
Job Description
About the Role
Our client is actively seeking an experienced Remote Customer Service Representative , operating at Tier 2 support level, to join their established team. This fully remote role, ideally suited for candidates near Bristol but open nationwide, requires individuals who can handle more complex customer issues and provide in-depth technical assistance. You will serve as a critical resource for resolving challenging problems, ensuring customer satisfaction and loyalty remain high. This is an exceptional opportunity for a seasoned support professional to leverage their expertise in a flexible, remote environment, contributing significantly to customer retention and product success.
Key Responsibilities
- Handle escalated customer issues that require in-depth technical knowledge and problem-solving.
- Provide advanced troubleshooting for product functionalities and technical problems.
- Communicate complex solutions clearly and concisely to customers.
- Document detailed resolution steps for complex cases to build internal knowledge.
- Liaise with product development and engineering teams to resolve persistent issues.
- Train and mentor Tier 1 support staff on advanced troubleshooting techniques.
Requirements
- Minimum of 3 years experience in a customer service or technical support role, with a proven track record in Tier 2 support.
- In-depth understanding of troubleshooting methodologies and common technical issues.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, essential for remote engagement.
- Proficiency with helpdesk software and remote support tools.
- Ability to work autonomously and manage time effectively in a remote setting.
Benefits
- Competitive salary, reflecting Tier 2 expertise.
- Fully remote working arrangement with full flexibility.
- Comprehensive health, dental, and vision insurance.
- Generous allowance for professional development and training.
- A supportive and collaborative remote team culture.