Remote Customer Success Manager

About the Role

Our client is actively seeking a proactive and customer-focused Remote Customer Success Manager to join their dedicated team, serving clients in and around Leeds . In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes while using our products and services. You will build strong, long-term relationships, proactively identify opportunities for upselling or cross-selling, and serve as a trusted advisor. This is a fully remote position, emphasizing communication, organization, and a deep understanding of client needs.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships through regular communication and engagement.
• Proactively monitor customer health and identify potential churn risks, implementing mitigation strategies.
• Onboard new customers and ensure they are effectively utilizing the product to achieve their goals.
• Act as the voice of the customer internally, providing feedback to product and sales teams.
• Identify opportunities for growth and expansion within existing customer accounts.

Requirements

• Demonstrable experience in Customer Success , Account Management, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple clients and projects simultaneously.
• Strong understanding of customer relationship management (CRM) principles and software.
• A passion for helping customers succeed and a proactive approach to problem-solving.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote working arrangement, offering exceptional work-life balance.
• Comprehensive health insurance and wellness benefits.
• Generous paid time off and company holidays.
• Opportunities for professional growth and skill development in a supportive environment.