Remote CX Advisor — Transforming Families' Care Experience

Elder is seeking a Customer Experience Advisor to act as the face of our fast-growing care tech platform. You will manage a portfolio of families and carers, resolve queries with empathy, and drive customer satisfaction and retention across multiple channels.

Working with Senior Account Executives, you’ll promote self-serve tools, handle escalations, and contribute to continuous CX improvements while upholding Elder’s values. Hybrid office, some weekend shifts.

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