Remote E-commerce Operations Coordinator

About the Role

Our client is seeking a highly organised and proactive Remote E-commerce Operations Coordinator to join their dynamic team, based remotely with responsibilities supporting operations connected to Cambridge . This role is crucial for ensuring the efficient flow of online orders, managing inventory levels for e-commerce channels, and coordinating with logistics partners. You will play a key part in optimising the online customer experience by ensuring timely order fulfillment and accurate stock information. This is an excellent opportunity for a meticulous individual who thrives in a fast-paced, remote work environment and is passionate about e-commerce efficiency.

Key Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process, from order placement to delivery confirmation.
• Manage and maintain accurate inventory levels across all online sales platforms.
• Coordinate with warehouse teams and third-party logistics providers to ensure timely dispatch and delivery.
• Monitor stock movements and identify potential stockouts or overstock situations, proposing solutions.
• Liaise with customer service to resolve any order-related issues or inquiries promptly.

Requirements

• Previous experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of inventory management principles and order fulfillment processes.
• Proficiency in using e-commerce platforms and inventory management software.
• Excellent organisational skills and a high level of attention to detail.
• Ability to manage multiple tasks and deadlines effectively in a remote setting, with strong communication skills.

Benefits

• Competitive salary and potential for annual bonuses.
• Fully remote working arrangement, offering excellent flexibility and autonomy.
• Opportunity to impact the efficiency and success of a growing e-commerce business.
• Comprehensive training and professional development in e-commerce operations.
• A collaborative and results-driven virtual team culture, promoting continuous improvement.