E-commerce Platform Manager

About the Role

Our client is seeking a highly skilled and strategic E-commerce Platform Manager to oversee and optimize their online storefront in Cambridge . This role is responsible for the technical and functional management of the e-commerce platform, ensuring a seamless, secure, and high-performing user experience for customers. You will work closely with development teams, marketing, and operations to implement new features, troubleshoot issues, and drive continuous improvement of the platform's capabilities. This is a critical role for an individual with a strong understanding of e-commerce technology and its impact on business success.

Key Responsibilities

• Manage the day-to-day operations and ongoing development of the company's e-commerce platform (e.g., Shopify, Magento, Salesforce Commerce Cloud).
• Collaborate with IT and external development partners to implement new features, integrations, and bug fixes.
• Ensure the platform is optimized for performance, security, and user experience, including mobile responsiveness.
• Develop and execute strategies for website merchandising, promotions, and content management.
• Monitor platform analytics, identify user pain points, and implement solutions to improve conversion rates.
• Stay current with e-commerce technology trends and best practices, recommending upgrades or new solutions.

Requirements

• Extensive experience managing and optimizing e-commerce platforms .
• Strong understanding of web technologies, APIs, and integration processes.
• Proven ability to work with development teams to deliver technical solutions.
• Experience with A/B testing and conversion rate optimization (CRO).
• Excellent project management skills and the ability to manage multiple priorities.
• Familiarity with e-commerce security protocols and best practices.

Benefits

• Competitive salary and benefits package, including pension and health insurance.
• Opportunities for professional development and staying at the forefront of e-commerce technology.
• The chance to work with a leading-edge platform in Cambridge .
• Generous holiday allowance.
• A collaborative environment with a focus on innovation and customer experience.