Remote E-commerce Operations Manager

About the Role

Our client is seeking an experienced and dedicated Remote E-commerce Operations Manager to oversee all aspects of their online business operations, working from anywhere in the UK. This is a fully remote position, requiring a self-disciplined individual capable of managing complex logistics, supply chains, and customer service functions without direct supervision. You will be critical in ensuring the efficiency, scalability, and profitability of our client's e-commerce platform, driving operational excellence from a remote setting.

Key Responsibilities

• Manage and optimize the entire e-commerce order fulfillment process, from inventory management to shipping and returns.
• Oversee relationships with third-party logistics (3PL) providers and other suppliers.
• Develop and implement operational policies and procedures to enhance efficiency and reduce costs.
• Monitor key performance indicators (KPIs) related to operations, such as order accuracy, delivery times, and inventory turnover.
• Lead and manage a remote customer service team, ensuring high levels of customer satisfaction.
• Identify and implement technology solutions to improve operational workflows and customer experience.

Requirements

• Minimum of 5 years of experience in e-commerce operations management or a related field.
• Proven track record of successfully managing remote teams and operations.
• Strong understanding of supply chain management, inventory control, and logistics.
• Experience with e-commerce platforms and order management systems (OMS).
• Excellent problem-solving, decision-making, and project management skills.
• Demonstrated ability to work autonomously and drive results in a remote work environment.

Benefits

• Highly competitive salary commensurate with experience.
• Fully remote position offering the ultimate work-life balance.
• Opportunity to lead and grow a critical business function for a dynamic company.
• Provision of necessary equipment for remote work.
• Supportive virtual culture and regular team check-ins.