Remote Housing Support Officer

About the Role

Our client is seeking a proactive and empathetic Housing Support Officer to provide vital assistance to individuals and families navigating housing challenges, operating entirely in a remote capacity. This role is crucial for offering guidance, support, and advocacy to clients seeking stable accommodation, helping them to access housing options, understand their rights, and manage the complexities of the housing system. You will work from a remote location, utilising digital tools and communication platforms to connect with clients, assess their needs, and connect them with appropriate resources and support services across various regions. This position is ideal for individuals with a strong understanding of housing issues and a commitment to making a positive difference remotely, contributing to the organisation's mission of providing accessible and effective housing support.

Key Responsibilities

• Provide remote advice and support to clients regarding housing options, applications, and rights.
• Conduct remote needs assessments to understand individual circumstances and eligibility for support.
• Assist clients in completing housing applications and benefit claims remotely.
• Liaise with landlords, housing associations, and local authorities to find suitable accommodation solutions.
• Develop and maintain relationships with partner organisations offering related support services.
• Maintain accurate and confidential client records using digital case management systems.

Requirements

• Experience in housing support, social work, or a related field is highly desirable.
• Strong understanding of housing legislation, homelessness prevention, and tenant rights.
• Excellent remote communication skills, including proficiency with video calls, phone, and email.
• Proficient in using digital case management software and other relevant IT tools.
• Ability to work independently, manage a caseload remotely, and maintain client confidentiality.

Benefits

• Competitive annual salary with regular reviews.
• Fully remote working arrangement offering significant flexibility.
• Comprehensive training and ongoing professional development.
• Contributory pension scheme.
• The opportunity to provide essential support services and make a real impact on people's lives.