Open roleExternal
Remote Housing Support Officer
- cambridge, cambridgeshire, CB1 1AA, United Kingdom
- Permanent·Remote
- Full time
- £28,500 - £28,500 Per Annum
Job Description
About the Role
Our client is looking for an organised and empathetic Remote Housing Support Officer to provide essential assistance to individuals seeking stable housing solutions, operating entirely from home and supporting the Cambridge community. You will guide clients through the complexities of the housing market, assist with applications, and connect them with relevant resources and support services. This role requires excellent communication skills and the ability to manage client needs effectively through digital channels. If you are committed to helping people find and maintain secure accommodation, this remote role in Cambridgeshire is an excellent opportunity to make a positive impact.
Key Responsibilities
- Provide remote guidance and support to individuals experiencing housing difficulties.
- Assist clients with housing applications, benefit claims, and budgeting.
- Connect clients with appropriate housing options, support services, and community resources.
- Conduct needs assessments and develop personalised housing support plans via phone and video calls.
- Maintain accurate and confidential client records using a digital case management system.
- Liaise with landlords, housing associations, and local authorities to facilitate housing solutions.
Requirements
- Previous experience in housing support, social care, or a related advisory role.
- Knowledge of the UK housing sector, homelessness legislation, and support systems.
- Excellent communication and interpersonal skills for effective remote client engagement.
- Proficiency in using digital communication tools and case management software.
- Strong organisational abilities and the capacity to manage a caseload remotely.
- Understanding of the challenges faced by individuals seeking housing in the Cambridge area.
Benefits
- Competitive annual salary.
- Fully remote working arrangement, providing excellent work-life balance.
- Comprehensive training and ongoing professional development opportunities.
- Pension scheme.
- A fulfilling role assisting individuals in securing stable housing.