Remote Live Chat Support Agent – Entry Level UK

Remote Live Chat Support Agent – Entry Level UK

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Overview

CV-BRIDGE LTD is looking for a friendly, quick-thinking, and customer-focused Remote Live Chat Support Agent to join our growing UK team.

This role is ideal for an entry-level candidate or recent graduate with excellent written communication skills who enjoys assisting customers online, resolving queries efficiently via live chat, and maintaining high customer satisfaction.

Job Snapshot

📍 Location: London, England, United Kingdom

🏠 Workplace: Remote

💼 Job Type: Permanent

⏰ Employment: Full-Time

🎯 Experience: Entry Level

📊 Salary: £25,000–£30,000 per annum

Key Responsibilities

• Provide real-time assistance and written support to customers via website live chat and messaging channels

• Answer product, service, and account-related enquiries promptly and professionally

• Troubleshoot common user issues and guide customers step-by-step toward resolutions

• Maintain accurate records of chat interactions and customer feedback in internal systems

• Escalate complex issues or technical queries to senior support teams when necessary

• Collaborate with cross-functional teams to improve response times and overall user experience

• Uphold high standards of tone, clarity, and professionalism in all digital communications

Requirements

• Fast and accurate typing speed with strong written English communication skills

• Good problem-solving ability and strong attention to detail

• Comfortable multi-tasking and handling multiple chat conversations simultaneously

• Basic digital literacy and familiarity with online chat tools, spreadsheets, and web platforms

• Customer-centric attitude with a polite, empathetic, and professional online presence

• Ability to work independently and stay focused in a fully remote environment

• No prior chat support experience required; background in customer service, retail, or administration is a plus

What We Offer

• Competitive £25,000–£30,000 annual salary

• 100% Fully Remote working arrangement across the UK

• Permanent, full-time position

• Full onboarding, practical training, and continuous professional development

• Modern, tech-enabled, and supportive remote work culture

• Great entry point to build a career in digital support, operations, and customer success

How to Apply

Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.