Remote Social Media & Community Manager (E-commerce)

About the Role

Our client is looking for a vibrant and experienced Remote Social Media & Community Manager to cultivate and grow our online community within the e-commerce space. This role is critical for building brand loyalty, fostering meaningful interactions, and driving engagement across our social platforms. You will be the voice of our brand online, responsible for crafting compelling content, managing conversations, and ensuring a positive and supportive community environment. As a fully remote position, you will have the autonomy to manage your workload while collaborating closely with marketing and customer service teams to deliver exceptional brand experiences. This is a key opportunity to shape our brand's digital personality and connect directly with our customers.

Key Responsibilities

• Develop and execute a community engagement strategy that aligns with e-commerce goals.
• Create, schedule, and publish high-quality, platform-specific content that resonates with our target audience.
• Actively monitor social media channels, respond to comments, DMs, and mentions in a timely and engaging manner.
• Foster a positive and interactive online community, encouraging user-generated content and discussions.
• Identify and engage with influencers and brand advocates to expand reach and credibility.
• Analyze community metrics, track sentiment, and provide insights to improve engagement strategies.

Requirements

• Proven experience in social media management and community building, with a focus on e-commerce.
• Excellent communication, writing, and interpersonal skills.
• Demonstrated ability to create engaging and relevant content across various social media platforms.
• Experience with social media management and listening tools.
• Strong understanding of brand voice and community moderation best practices.
• Self-motivated and disciplined, with the ability to work independently in a remote setting .

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position , offering complete work-life flexibility.
• Health and wellness benefits package.
• Professional development opportunities and access to online courses.
• The chance to be a core part of a growing e-commerce brand's digital community.