Remote Social Support Coordinator

About the Role

Our client is looking for a dedicated and proactive Remote Social Support Coordinator to join their team, remotely serving the Norwich community. In this fully remote role, you will be instrumental in connecting individuals with vital social care services and support networks. Your primary function will be to provide guidance, information, and assistance via digital channels, ensuring that clients can access the help they need efficiently and effectively. This is an excellent opportunity for an individual passionate about social impact and comfortable working autonomously in a remote environment.

Key Responsibilities

• Manage client inquiries and provide information regarding social care services via phone, email, and video conferencing.
• Assess client needs and facilitate appropriate referrals to local support agencies and resources.
• Maintain detailed and accurate digital records of client interactions and progress.
• Collaborate with internal teams and external partners to ensure seamless service delivery.
• Offer ongoing support and follow-up to clients to confirm their needs are being met.
• Stay informed about new initiatives and available resources within the community.

Requirements

• Proven experience in a social care, advisory, or support role.
• Exceptional communication and interpersonal skills, with a empathetic and professional approach.
• Proficiency in using digital collaboration tools, CRM systems, and standard office software.
• Strong organisational skills and the ability to manage a caseload remotely.
• Demonstrated ability to work independently, manage time effectively, and take initiative.
• A commitment to promoting well-being and supporting vulnerable individuals.

Benefits

• Competitive annual salary.
• Fully remote working position, offering significant flexibility and work-life balance.
• Comprehensive online training and opportunities for career advancement.
• A supportive and collaborative virtual team culture.
• Chance to make a meaningful contribution to the Norwich community from anywhere.
• Access to ongoing professional development resources.