Remote Support Coordinator - Mental Health Services

About the Role

Our client is seeking a dedicated and compassionate Remote Support Coordinator to join their expanding mental health services team, working from home. This role is essential in providing vital support and guidance to individuals experiencing mental health challenges. You will manage caseloads, coordinate care plans, and connect clients with appropriate resources and therapeutic interventions, all through virtual channels. This is an exceptional opportunity for a motivated professional to contribute to accessible mental health support from anywhere in the UK, working within a forward-thinking organisation that champions remote working and employee well-being.

Key Responsibilities

• Provide remote emotional support, guidance, and crisis intervention to clients via phone, email, and video calls.
• Develop and manage individualised support plans, setting achievable goals with clients.
• Liaise with healthcare professionals, social workers, and other external agencies to coordinate holistic care.
• Facilitate access to relevant mental health resources, support groups, and therapeutic services.
• Maintain accurate and confidential client records in line with organisational policies and data protection regulations.
• Monitor client progress, assess risks, and implement appropriate support strategies as needed.

Requirements

• Proven experience in mental health support, social work, counselling, or a related field.
• Strong understanding of mental health conditions, therapeutic approaches, and safeguarding principles.
• Excellent communication and active listening skills, with the ability to build rapport remotely.
• Proficiency in using digital communication tools and case management software.
• Ability to work autonomously and manage a remote workload effectively.
• Relevant professional qualifications (e.g., NVQ Level 3/4 in Health & Social Care, Counselling Certificate) are highly desirable.

Benefits

• Competitive salary with remote working allowance.
• Full home-based employment, offering flexibility and work-life balance.
• Comprehensive training and continuous professional development opportunities.
• Access to mental health support and well-being resources for employees.
• A collaborative and supportive virtual team environment with regular online supervision.