Remote Support Coordinator - Vulnerable Adults

About the Role

Our client is seeking a highly organized and empathetic Remote Support Coordinator to join their dynamic, remote-first team. In this pivotal role, you will be responsible for coordinating and delivering essential support services to vulnerable adults across the country, primarily through digital and telephone channels. You will act as a key point of contact, ensuring clients receive timely and effective assistance, guidance, and access to resources. This position requires excellent communication skills and a proactive approach to supporting individuals who may be geographically distant or have mobility challenges, contributing to a vital service that enhances independent living.

Key Responsibilities

• Manage a caseload of vulnerable adults, providing remote support via phone, email, and video calls.
• Conduct needs assessments and develop personalized support plans in collaboration with clients.
• Liaise with external agencies, healthcare providers, and family members to coordinate services and ensure client needs are met.
• Provide information, advice, and guidance on available support options and community resources.
• Maintain accurate and up-to-date electronic records of client interactions and progress.
• Respond promptly and effectively to client inquiries and emergencies, escalating issues as necessary.

Requirements

• Proven experience in a social care , support work, or case management role.
• Excellent verbal and written communication skills, with proficiency in using digital communication tools.
• Strong organizational and time-management abilities, with the capacity to manage a remote workload effectively.
• A compassionate and non-judgmental approach to supporting vulnerable individuals.
• Familiarity with safeguarding procedures and data protection principles.
• Ability to work autonomously and collaboratively within a virtual team environment.

Benefits

• Competitive salary for a remote role.
• Flexible working hours within a standard operational framework.
• Comprehensive training and development opportunities.
• Opportunity to work from home, eliminating commute times.
• Supportive virtual team environment with regular check-ins.