Remote Support Facilitator

About the Role

Our client is recruiting a diligent and organised Remote Support Facilitator to join their fully remote operations, supporting individuals within the Portsmouth area and its environs. In this home-based role, you will be responsible for coordinating and facilitating essential support services for clients, ensuring they receive the help they need in a timely and effective manner. You will work closely with a team of support professionals and clients, using digital tools to manage communication, schedules, and service provision. This is an excellent opportunity for a detail-oriented individual to contribute to meaningful social care outcomes from the comfort of their own home.

Key Responsibilities

• Coordinate the scheduling and delivery of support services for a portfolio of clients.
• Act as a key point of contact for clients, providing information, answering queries, and resolving issues remotely.
• Liaise with support workers and other professionals to ensure seamless service coordination and effective communication.
• Maintain accurate and up-to-date client records and service delivery logs using designated digital systems.
• Monitor service delivery, identifying any challenges or areas for improvement and reporting them to management.
• Assist with the administrative aspects of client onboarding and service setup.

Requirements

• Previous experience in an administrative, coordination, or support role, preferably within a care or community services setting.
• Exceptional organisational skills and meticulous attention to detail.
• Proficiency in using various digital communication tools, databases, and office software.
• Strong problem-solving abilities and the capacity to work independently with minimal supervision.
• Excellent written and verbal communication skills, with a professional and empathetic tone.
• A reliable internet connection and a suitable home working environment.

Benefits

• Competitive salary and the flexibility of a fully remote role.
• Opportunity to work with a dedicated team committed to social impact.
• Access to a range of online training and development opportunities.
• Be part of an organisation that values its remote workforce and promotes work-life balance.
• Contribute to improving the lives of individuals within the Portsmouth community.
• Company-provided software and IT support where necessary.