Remote Support Worker - Mental Health Services

About the Role

Our client is actively seeking a compassionate and dedicated Remote Support Worker to join their mental health services team. This role is fully remote, allowing you to provide essential support and guidance to individuals experiencing mental health challenges from anywhere. You will connect with clients via phone, video calls, and online platforms, offering a listening ear, practical advice, and encouragement. This is a unique opportunity for someone passionate about mental well-being to make a significant impact through flexible, remote work, supporting individuals across Portsmouth and beyond.

Key Responsibilities

• Provide emotional support and practical assistance to clients experiencing mental health difficulties.
• Conduct regular check-ins with clients via phone, video conferencing, and messaging platforms.
• Help clients develop coping strategies and personal resilience plans.
• Signpost clients to appropriate external resources and services when needed.
• Maintain confidential and accurate electronic records of all client interactions.
• Collaborate with the wider mental health team to ensure coordinated care.

Requirements

• Experience in mental health support, counselling, or a related care role.
• Excellent active listening and empathetic communication skills, suited for virtual environments.
• Proficiency in using digital communication tools and online support platforms.
• Ability to maintain professional boundaries and manage challenging conversations remotely.
• Understanding of mental health conditions and safeguarding principles.
• Self-motivated with strong organisational skills to manage a remote caseload effectively.

Benefits

• Competitive salary and benefits package.
• Fully remote working environment, offering flexibility and work-life balance.
• Opportunities for specialised training in mental health support.
• A supportive and collaborative virtual team culture.
• The chance to make a profound difference in the lives of individuals accessing mental health support in Portsmouth .