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Remote Technical Support Specialist

Posted by Placements24
belfast, northern ireland, BT1, United Kingdom
Full time
Remote
£27,000 - £27,000 Per Annum

Job Description

About the Role

Our client is seeking an adept Remote Technical Support Specialist to become an integral part of their dispersed support infrastructure, serving clients across various sectors. In this fully remote position, you will be the primary point of contact for clients experiencing technical difficulties with their installed systems and equipment. Your role is vital in ensuring client satisfaction through effective problem-solving, clear communication, and timely resolutions, all managed from your home office. This opportunity is perfect for individuals who excel in independent work environments and possess strong technical acumen.

Key Responsibilities

Provide first-line technical support to clients via phone, email, and chat regarding installed products and services.
Diagnose and troubleshoot hardware, software, and network issues efficiently.
Guide clients through step-by-step solutions to resolve technical problems remotely.
Escalate complex issues to senior technical teams when necessary, providing comprehensive details.
Maintain accurate and detailed records of support interactions and resolutions in the ticketing system.
Contribute to the knowledge base by documenting common issues and their solutions.

Requirements

Previous experience in a technical support or customer service role.
Strong understanding of troubleshooting methodologies for hardware and software.
Excellent verbal and written communication skills, with a patient and professional demeanor.
Ability to work autonomously and manage workload effectively in a remote setting.
Familiarity with installation and maintenance concepts is a plus.
Proficiency with ticketing systems and remote support tools.

Benefits