Remote Telecoms Support Engineer

About the Role

Our client is seeking a dedicated and technically proficient Remote Telecoms Support Engineer to join their expanding support division. Working exclusively from home, you will be the first line of technical assistance for customers experiencing issues with our client's telecommunications products and services. Your primary focus will be on diagnosing problems, providing effective solutions, and ensuring customer satisfaction through timely and expert support. This role is perfect for an individual who excels at problem-solving, possesses strong communication skills, and thrives in an independent, remote working environment, contributing to the seamless operation of essential communication services nationwide, all managed from the comfort of your own home.

Key Responsibilities

• Respond to customer support requests via phone, email, and ticketing systems.
• Diagnose and resolve technical issues related to broadband, VoIP, and other telecommunications services.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Escalate complex issues to higher-level support teams or engineering when necessary.
• Maintain accurate records of support interactions and resolutions in the CRM system.
• Contribute to the knowledge base by documenting common issues and solutions.

Requirements

• Previous experience in a Technical Support role, ideally within the telecoms or IT industry.
• Solid understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Familiarity with common broadband and VoIP technologies.
• Excellent troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills, with a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary for a remote position.
• Comprehensive benefits package including private medical insurance.
• Company-provided equipment and a home office stipend.
• Flexible working hours and a truly remote work setup.
• Opportunities for training and career advancement within the support team.