Remote Telecoms Support Specialist

About the Role

Our client is seeking a dedicated and technically proficient Remote Telecoms Support Specialist to join their dispersed support team, operating remotely from anywhere in the UK. You will be responsible for providing first-line technical support to customers experiencing issues with their telecommunications services and equipment. This role is critical for maintaining high levels of customer satisfaction and resolving technical queries efficiently through various remote channels. If you are passionate about technology, enjoy problem-solving, and thrive in a remote work environment, this opportunity is ideal for you.

Key Responsibilities

• Provide technical assistance and support to customers via phone, email, and chat for telecom-related issues.
• Troubleshoot and diagnose hardware and software problems related to broadband, telephony, and mobile services.
• Guide customers through step-by-step solutions for setup, configuration, and issue resolution.
• Escalate unresolved issues to higher-level support teams or relevant departments.
• Maintain detailed records of customer interactions, issues, and resolutions in the support system.
• Contribute to the knowledge base by documenting common issues and their solutions.

Requirements

• Previous experience in a technical support role , preferably within the telecommunications sector.
• Strong understanding of broadband, Wi-Fi, VoIP, and mobile network technologies.
• Excellent communication and active listening skills with the ability to explain technical concepts clearly.
• Proficiency with remote support tools and ticketing systems.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Fully remote working arrangement, offering flexibility and work-life balance.
• Comprehensive training programs to enhance technical skills.
• Opportunities for career growth within the company.
• Company-provided equipment for remote work setup.