Repairs Administrator

Location: London Salary: Competitive, dependent on experience Contract: 6-12 Months Department: Property Services / Repairs and Maintenance

About the Role

We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis.

This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service.

The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one.

Key Responsibilities

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Receive, log and process repair requests from residents via telephone, email and online systems.

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Raise repair orders and maintain accurate records on the housing management system.

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Schedule appointments and coordinate access between residents and contractors.

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Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.

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Respond to resident enquiries and provide updates on appointments, delays and repair progress.

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Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.

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Identify overdue or urgent repairs and escalate cases appropriately.

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Assist with general administration, data entry and performance reporting.

Essential Requirements

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Previous experience in administration or customer service, ideally within housing or property maintenance.

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Excellent communication and telephone skills.

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Strong organisational skills and attention to detail.

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Good IT skills, including Microsoft Office and database systems.

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Ability to manage competing priorities in a fast-paced environment.

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A flexible, proactive approach and the ability to work independently.

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Availability to start at short notice.

Desirable Experience

Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable.

What We Offer

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An opportunity to gain further experience within the social housing sector.

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A supportive and professional working environment.

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Competitive hourly rate, dependent on experience.

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An opportunity to make an immediate contribution to a busy property services team.

How to Apply

If you are an experienced administrator who can hit the ground running and support a busy repairs team, we would love to hear from you