Repairs and Maintenance Manager

Our client, a leading Housing Association, is seeking an experienced Maintenance Team Manager to join its Maintenance Services team on a permanent, full-time basis.

The successful candidate will oversee the delivery of responsive repairs and maintenance services across the North-East region, covering Waltham Forest, Redbridge, Havering, Essex, Cambridgeshire and surrounding areas.

Reporting to the Head of Service, you will play a key role in leading operational teams, improving service delivery and ensuring residents receive a high-quality, efficient and customer-focused repairs service.

This is an excellent opportunity for an experienced maintenance professional with a strong background in responsive repairs, direct labour organisations (DLOs) and contractor management to make a meaningful impact within a housing environment.

Key Responsibilities

• Lead, motivate and develop a team of Supervisors and frontline maintenance staff to deliver an effective repairs and maintenance service.

• Oversee responsive repairs operations, ensuring work is completed efficiently, safely and to a high standard.

• Drive team productivity and performance, ensuring service delivery meets agreed KPIs and organisational objectives.

• Monitor financial performance, manage resources effectively and support sound commercial decision-making.

• Maintain high levels of customer service and resident satisfaction, resolving issues and identifying opportunities for service improvement.

• Work collaboratively with internal departments, external contractors and other stakeholders to achieve operational targets.

• Ensure compliance with relevant legislation, industry standards, health and safety requirements and organisational policies.

• Promote a culture of continuous improvement, accountability and high performance across the maintenance service.

About You

To be successful in this role, you will have:

• A strong understanding of direct labour organisations (DLOs) and their operational delivery.

• Proven experience of leading, supervising and motivating a large maintenance or repairs team.

• Good knowledge of responsive repairs and maintenance within a housing, property or related environment.

• A demonstrable track record of delivering excellent customer service and improving resident satisfaction against performance targets and KPIs.

• Knowledge of relevant legislation, regulations and industry standards.

• Experience of implementing and maintaining robust health and safety practices, including working at height, manual handling, asbestos awareness and day-to-day compliance.

• Strong financial acumen and commercial awareness, with the ability to manage resources and deliver value for money.

• Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of internal and external stakeholders.

• A proactive, results-driven approach, with the ability to identify opportunities to improve productivity, performance and service quality.

Working Arrangements

This role is based in Stratford, London, with hybrid working arrangements. Approximately 20%–40% of your contractual hours will be spent working from the reporting office or designated work location.

Salary and Benefits

The successful candidate will receive a competitive salary of £57,900–£68,969 per annum, depending on experience, alongside a comprehensive benefits package, including:

• Excellent pension scheme, with employer contributions of up to double your contribution, subject to scheme limits.

• 28 days of annual leave, increasing to 31 days with length of service, plus bank holidays.

• Westfield Health Cash Plan.

• Non-contributory life assurance.

• Up to 21 hours of paid volunteering leave.

• Lifestyle benefits.

• Employee Assistance Programme.

• Additional employee benefits and wellbeing support