Reporting & Insights Officer

Reporting & Insight Officer Our vision is to create communities where everyone has a safe home in a place where theyre proud to live. Were big and were local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate. Its also about living our values which are at the HEART of what we do.

All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, youll embrace our Values to inspire others as well as yourself to be Honest Efficient Accountable Respectful Trusted Youll demonstrate our HEART values in your behaviours.

Youll: Be authentic, open and transparent in your actions and words Believe that by working together we accomplish more and work hard every day to improve services, efficiency and value for money. Take responsibility for delivering excellence and own your own actions. Embrace difference and put our residents, colleagues and our partners are at the heart of all you do.

Do what you say you will and be relied upon to keep your promises. And, of course, always collaborating as One Team, showing commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.

The role Support the Reporting & Insight function within the Asset Information team, ensuring the delivery of accurate, timely, and actionable reporting that supports regulatory compliance, operational performance and strategic decision-making. The Reporting & Insight Officer will report to the Reporting & Insight Lead and collaborate across IT, Data, BI, and internal business areas to maintain data accuracy and reporting integrity.

This role will help develop and maintain dashboards, automate reporting processes, and provide clear insights to enable informed business decisions. Work collaboratively across all teams in Asset Information and with key stakeholders to support the delivery of robust reporting and actionable insight.

The location This role will be based at our main office in Farringdon, with the option of hybrid working. The current expectation is a minimum of two days per week in the office, typically Tuesdays and Thursdays, although this may be subject to change in the future depending on team and business needs.

What youll be doing: Support the design, development, and delivery of core asset data reports, including HHSRS, Decent Homes, PND, SDR, and monthly/quarterly scorecards.

Maintain and update dashboards and reporting tools (Power BI, Excel, SQL), ensuring data is accurate, validated, and up to date. Assist in automating reporting processes to improve efficiency and reduce manual effort. Prepare and distribute regular and ad hoc reports to internal stakeholders, ensuring outputs meet regulatory and internal standards. Work with the Reporting & Insight Lead to translate complex data into clear, meaningful insights and visualisations. Respond to reporting-related enquiries and provide support to colleagues and stakeholders.

Support data validation, reconciliation, and quality assurance activities. Contribute to the development of reporting policies, procedures, and training materials.

Participate in system upgrades, user acceptance testing, and implementation of new reporting tools and functions. Champion a culture of data-driven decision-making and continuous improvement across the Asset Information team. Work across all teams in Asset Information and with key stakeholders to ensure reporting outputs are aligned with business priorities and support strategic decision making. Undertake any other duties commensurate with the role as required to support the objectives of the Asset Information team and the wider business.

Success Metrics Delivery of accurate, timely, and compliant reports across all key metrics. Increased automation and efficiency in reporting processes. Positive feedback from internal stakeholders and the Reporting & Insight Lead. High-quality dashboards and insights that support decision-making. Effective collaboration with colleagues across teams. Alignment of reporting outputs with business priorities and regulatory requirements.

What youll need: Required Skills & Experience Experience in data reporting, analysis, or business intelligence, ideally within social housing or a regulated sector. Advanced in Microsoft Excel, good working knowledge of Power BI and SQL; experience with automation tools desirable. Understanding of regulatory reporting frameworks (e.g., Decent Homes, HHSRS, SDR) is an advantage.

Experience working with large datasets, data validation, and reconciliation techniques. Strong analytical and problem-solving skills, with the ability to interpret data and communicate insights clearly. Good stakeholder engagement and communication skills, with the ability to collaborate across departments. Ability to manage competing priorities and deliver under pressure. Commitment to data integrity, compliance, and continuous improvement in reporting practices. Behaviours & Attitudes Demonstrates HEART values: Honest, Efficient, Accountable, Respectful, Trusted.

Takes ownership and delivers with accuracy, integrity, and professionalism. Works collaboratively across teams and communicates clearly. Proactive, solutions-focused, and committed to continuous improvement. Qualifications Degree or equivalent in data, analytics, housing, or a related field is desirable (desirable). Evidence of ongoing professional development.