Open roleExternal
Resident Engagement and Service Improvement Officer
- london, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
- Growing Housing Association in central London
- Opportunity to join a high performing team
About Our Client
This organisation operates within the Social Housing sector, based in central London.
Job Description
- Engage with residents to understand their needs and priorities.
- Develop and implement strategies to improve service delivery.
- Facilitate resident meetings and consultations to gather feedback.
- Collaborate with internal teams to address resident concerns effectively.
- Monitor and report on the progress of service improvement initiatives.
- Maintain accurate records of resident interactions and feedback.
- Support community events and activities to foster stronger relationships.
- Ensure compliance with relevant regulations and policies.
The Successful Applicant
A successful Resident Engagement and Service Improvement Officer should have:
- A solid understanding of the property industry and resident engagement practices.
- Strong communication and interpersonal skills.
- Experience in managing and resolving customer or resident concerns.
- Ability to develop and implement service improvement plans.
- Proficiency in record-keeping and reporting.
- A proactive and organised approach to tasks.
- Knowledge of relevant regulations within the property sector.
What's on Offer
- Salary of £45,000 - £50,000, dependent on the level of experience.
- 27 days holiday plus bank holidays, with additional days for long service.
- 2 Giveback Days annually to volunteer in the local community.
- Access to the Local Government Pension Scheme.
- Opportunities for learning and development.
- A supportive and inclusive working environment.