Resident Liaison Officer

Resident Liaison Officers Required!

Our client, a well-established Safety & Security Systems Company, is seeking Resident Liaison Officers to join their team on a temporary basis. This is a fantastic opportunity to support residents while playing a key role in an important fire safety installation programme.

📍 The Role

Start Date: 12th October 2026 Pay Rate: £16.00 per hour Duration: Until February/March 2027 Location: Stratford Working Pattern: 4 days per week Rotating shifts: 9:30am - 5:30pm/6:00pm 1:30pm/2:00pm - 8:00pm Every third Saturday on a rota basis

🛠 Key Responsibilities

Visit residents to arrange access for upcoming fire alarm installations within their properties Support residents in completing digital forms and booking appointments via an online portal Create and update resident profiles using tablets and internal systems Accurately record resident information and appointment details Input all collected data into the SimPro system at the end of each shift Liaise with engineers by ensuring appointment information is updated and communicated correctly Escalate any resident concerns to the manager Carry out general administration duties as required💡 Please note: this is "warm knocking" as all residents will have been contacted in advance and will be expecting your visit

✅ About You

Previous experience in a customer-facing, resident liaison, housing, community engagement or administrative role Excellent communication and interpersonal skills Friendly, professional and approachable manner Strong organisational and time-management skills Comfortable using tablets, online booking systems and databases High attention to detail when recording information Able to work in a fast-paced environment and manage a high volume of resident visits Experience using SimPro would be highly advantageous

If you're confident communicating with residents, highly organised, and enjoy being out and about rather than sitting behind a desk all day, we'd love to hear from you! 📞🏡

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