Resident Liaison & Refurbishment Coordinator

PiLON, part of United Infrastructure Group, is seeking a proactive Resident Liaison Officer in London to act as the primary link between residents and the project team during refurbishment works. You will drive resident surveys, access arrangements, and communication to ensure smooth progress.

You will manage complaints with a customer-focused approach, keep trackers up to date, and collaborate with the site team to meet timelines and ensure residents feel respected throughout the process.

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