Resident Liaison Officer – Retrofit / Social Housing

Resident Liaison Officer – Retrofit / Social Housing

Location: Bracknell Employer: Reputable Main Contractor Salary: Excellent salary + car allowance Benefits: Genuine career progression opportunities Vehicle: Own vehicle essential

Velocity Recruitment is working with a reputable main contractor to recruit an experienced Resident Liaison Officer to support retrofit and SHDF (Social Housing Decarbonisation Fund) works across street properties in Bracknell.

This is an excellent opportunity to join an established contractor delivering important energy-efficiency improvements to occupied residential properties, helping residents understand the works being carried out and ensuring projects run smoothly from start to finish.

The successful candidate will have a good understanding of retrofit and SHDF programmes, ideally within social housing or planned maintenance, and be confident building positive relationships with residents, clients and site teams.

The Role

As Resident Liaison Officer, you will act as the key point of contact between residents, the client and the site team, ensuring clear communication throughout the delivery of retrofit works.

Key responsibilities will include:

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Acting as the main point of contact for residents throughout retrofit and SHDF works.

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Liaising with residents to explain the scope of works, timescales and potential disruption.

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Arranging access to properties and coordinating appointments with site teams and subcontractors.

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Supporting the delivery of energy-efficiency improvements across occupied street properties.

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Managing resident queries, concerns and complaints professionally and efficiently.

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Carrying out resident visits and keeping accurate records of communications, access arrangements and feedback.

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Working closely with Site Managers, Project Managers and client representatives to resolve issues and minimise disruption.

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Monitoring resident satisfaction and ensuring a positive customer experience throughout the programme.

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Supporting the smooth delivery of works in line with programme requirements and quality standards.

About You

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Previous experience as a Resident Liaison Officer within social housing, planned maintenance or retrofit projects.

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A good understanding of retrofit, SHDF or energy-efficiency improvement programmes.

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Experience working on occupied residential properties and managing resident expectations.

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Excellent communication and relationship-building skills.

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Highly organised, proactive and able to manage your own workload.

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Confident dealing with resident queries and resolving issues effectively.

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A full UK driving licence and your own vehicle are essential for travelling between properties and sites.

What's on Offer?

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An excellent salary, reflective of experience.

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Car allowance to support the travel requirements of the role.

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The opportunity to work with a reputable main contractor.

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Involvement in meaningful retrofit and energy-efficiency programmes.

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Genuine career progression opportunities within an established and growing business.

If you're an experienced Resident Liaison Officer looking for your next move and have a background in retrofit, SHDF or social housing works, this is an excellent opportunity to take the next step in your career.

Apply today or contact Velocity Recruitment for a confidential discussion