Resident Liaison Officer

Resident Liaison Officer (RLO)

Temp - perm | Property Services

Location: North West, with regular travel across the region Salary: £30,000 per annum + Car Allowance Start Date: November 2026 Working Hours: Monday to Friday, 8:00am - 4:30pm

About the Role

We are working with a well-established property maintenance company who is seeking an experienced Customer Liaison Officer to join their team on a long-term project across the North West.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.

Key Responsibilities

Act as the primary liaison between residents, the Scheme Manager, and the client

Build strong relationships with residents and address concerns professionally

Monitor, manage, and resolve resident complaints effectively

Work closely with the Site Project Manager to maintain clear communication on site

Coordinate and deliver social value and community engagement events

Collate and analyse customer satisfaction surveys

Support conflict resolution and ensure minimal disruption to residents

About You

Minimum 2 years' experience as a Resident Liaison Officer (or similar role)

Strong customer service and communication skills

Confident dealing with residents in live environments

Organised, proactive, and able to manage sensitive situations professionally

Retro-fit experience would be beneficial

How to Apply

If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information.

Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West