Residential Estate Manager

Job Title: Residential Estate Manager

Salary: upto £60,000 per annum depending on experience

Working hours: Monday - Friday (9:00am - 17:00pm) - flexibility to start and finish earlier if required.

Location: North London

Development information

• No high-rise buildings
• 1.8 million pound service charge budget
• Communal gardens and acres of green space

Profile

Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.

Responsibilities

• Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained
• Maintaining working relationships with the committee of any Residents Association / RMC, RTM
• Attending meetings as appropriate and deliver on-going training needs to support the team
• Utilising appropriate internal and external methods and support
• Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Internal redecs
• Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Reviewing year end accounts and monitor financials. Quarterly reporting to the client.
• Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Monitoring and supervision of contractors, carrying out works on and around the development.
• Knowledge of High Building Safety and legislation
• Works orders and ensuring all orders are monitored and delivered within the designated time frame.
• Knowledge of Section 20 consultation (working with major works team to expedite major works due)
• Reactive/planned works are conducted to a high quality.
• Ensure all irregular incidents are investigated and reported to the development manager.
• Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
• Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Essential Experience

• TPI Level 2 affiliate of above
• Service charge budget experience essential
• Residential Experience
• 4 years' experience working within similar role as a PM / Building or Development Maaager.
• Up to date with all building legislation

Benefits

• Birthday off
• 25 days annual leave plus bank holidays
• Death in service 2 x annual salary
• Private medical insurance
• Enhanced Pension scheme
• Child care vouchers renew every January
• Long service awards - 10 years