Restaurant Operations Manager

About the Role

Our client is looking for a strategic and hands-on Restaurant Operations Manager to lead their flagship dining establishment in Newcastle upon Tyne . This role is crucial for ensuring the seamless day-to-day running of the restaurant, focusing on service excellence, operational efficiency, and financial performance. You will be instrumental in upholding the brand's high standards, driving customer satisfaction, and managing a diverse team of culinary and service staff. This is a fantastic chance to take on a leadership position within a well-respected hospitality group, contributing directly to its continued success and growth in the vibrant Newcastle dining scene.

Key Responsibilities

• Oversee all daily restaurant operations, ensuring adherence to brand standards and service protocols.
• Manage staff scheduling, training, and performance to ensure optimal service delivery.
• Monitor inventory, control costs, and manage supplier relationships to maximize profitability.
• Implement and maintain high standards of food quality, presentation, and hygiene.
• Develop and execute marketing initiatives to drive customer traffic and loyalty.
• Handle customer feedback and resolve complaints promptly and professionally.

Requirements

• Previous experience in a Restaurant Management or similar supervisory role.
• Strong knowledge of food and beverage operations, including costing and inventory control.
• Excellent leadership, team management, and problem-solving skills.
• Proficiency in using restaurant management software and POS systems.
• A passion for customer service and creating exceptional dining experiences.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive health benefits package.
• Opportunities for advancement within a growing company.
• Staff discounts on food and beverages.
• A dynamic and fast-paced work environment.